GTAA Careers: Terminal Officer Job at Toronto Pearson

The Greater Toronto Airports Authority is recruiting a Terminal Officer for Toronto Pearson. The current employer ATS listing is requisition TERMI005037, was posted July 24, 2026 and is listed as a full-time Airport Operations position.

The unionized role is classified at Band 7 and carries an hourly wage of CAD 45.97 based on a 37.5-hour work week. The Terminal Officer represents GTAA on the terminal floor and helps keep passenger flow, operational processes and stakeholder coordination running effectively.

A current GTAA student internship with a live employer application page was not verified for today’s search, so this active airport-operations vacancy is used instead of an older student posting.

Opportunity Overview

Terminal Officers coordinate day-to-day operations across a complex airport environment. The work requires situational awareness, quick decision making and constant communication with airlines, government agencies, tenants and contracted service providers.

The role is both operational and customer-facing. The officer must support safe and efficient processing while maintaining service quality during normal operations and irregular events.

Available Position

• Position: Terminal Officer
• Employer: Greater Toronto Airports Authority
• Requisition: TERMI005037
• Category: Airport Operations
• Location: Toronto Pearson / 3111 Convair Drive
• Employment: Full Time
• Pay: CAD 45.97 per hour
• Work Week: 37.5 hours

Key Responsibilities

The officer oversees terminal operations and watches passenger flows for congestion or processing bottlenecks. Daily work can include queue layouts, resource allocation and adjustments when flight or processing conditions change.

The Terminal Officer serves as a key contact for airlines, government agencies, tenants and service providers and helps resolve issues that could disrupt service continuity.

The role also includes facility inspections and monitoring processes such as check-in, security screening, CBSA/USCBP, baggage flow and passenger connections.

Incidents, Compliance and Customer Service

Terminal Officers respond to medical events, operational incidents, emergencies and system outages and use contingency plans to help restore normal service.

They monitor compliance with GTAA policies, safety and security standards, procedures and regulatory requirements. The role can issue non-compliance notices when required.

Customer experience remains important even during operational pressure. Officers address passenger concerns and support service-quality goals while balancing security and process requirements.

Experience and Education

GTAA asks for a minimum of five years of experience in airport or airline operations or other customer-facing environments. Experience working with stakeholders, agencies and contracted providers is also required.

A post-secondary diploma or degree in Aviation, Business, Facilities or Contract Management is preferred. Incident Management System training is also preferred.

Skills and Security Requirements

Applicants should understand airport, airline, agency and retail operations and have strong problem-solving, decision-making, contingency-planning, writing and customer-service skills.

Knowledge of baggage and connection processes, contract and SLA oversight and aviation-related regulatory environments can strengthen the application.

The successful candidate must be able to obtain and retain Transport Canada Security Clearance.

Benefits and Application Status

GTAA highlights retirement planning, group health benefits, employee assistance support, paid leave, education and training and recognition programs.

The official employer ATS still lists this opportunity. No fixed closing date is shown in the verified page content, so candidates should apply while requisition TERMI005037 remains active.

How to Apply

Apply through the Greater Toronto Airports Authority’s official recruitment page for requisition TERMI005037. Make airport/airline operations, incident response, stakeholder coordination and customer-facing experience easy to see.

Tips for Applicants

Use airport-specific examples

If you have worked with airlines, terminals, baggage, security, border processing or contracted services, show exactly what part of the operation you supported.

Prepare an incident example

Be ready to explain how you handled a disruption, safety issue, queue problem or customer-impacting event while coordinating multiple stakeholders.

Show reporting and analysis

The role is not only floor presence. Include reports, trend analysis, operational metrics or recommendations you produced.

Final Notes

GTAA’s Terminal Officer is a current full-time employer-hosted vacancy with a published CAD 45.97 hourly rate and clear security and airport-operations requirements.